FAQ

Products and Availability

1. What types of products are available?
   KServico offers a wide range of brand-new and original items, including motorcycles, e-bikes, three-wheelers, home appliances, electronics, laptops, smartphones, and furniture.
2. Are three-wheelers available for sale?
   Yes. KServico sells three-wheelers such as the Bajaj RE and Bajaj Maxima models, ideal for transportation,cargo, and business use.
3. Are laptops and smartphones original and brand new?
   Yes. Laptops from brands like Acer, ASUS, HP, Thunderobot, and Lenovo, as well as smartphones from IPhone, Samsung, Vivo, Honor, Oppo, and Realme, are all 100 percent brand new and come with official manufacturer warranties.
4. Where can I find available products?
   Products can be purchased at KServico branches nationwide or through the official KServico Online Store.

Payments and Financing Options

1. What payment methods are accepted?
   KServico accepts cash, debit and credit cards, installment plans via partner financing providers, and e-wallets like GCash and Maya.
2. Can I buy a three-wheeler on installment?
   Yes. Flexible financing options are available for three-wheelers such as Bajaj models, subject to application approval.
3. Can I get a laptop or smartphone through installment?
   Yes. Monthly installment plans are offered on laptops and smartphones from popular brands, upon approval.
4. Are zero-down payment promotions available?
   Yes. Select items, including motorcycles, appliances, and gadgets, may qualify for zero or low down payment promos, depending on ongoing offers.

Delivery, Warranty and Customer Care

1. Are delivery services offered?
   Yes. Delivery is available Luzon-wide with varying lead times and fees based on your location and the purchased item.
2. How long does delivery take?
   Delivery usually takes 3 to 7 business days from payment or loan approval, but timing can vary by area and product category.
3. What is the warranty policy?
   All products come with official manufacturer warranties from brands like Honda, Yamaha, Samsung, Acer, and more. Warranty coverage varies by product.
4. Where can I go for warranty or repair services?
   Warranty claims and repairs can be done at Kservico’s Care Hub branches orauthorized service centers of the respective brands.
5. How can I find a nearby store?
   Use the branch locator on the KServico website or search “KServico near me” on online maps to find the nearest branch. Check out Kservico branches near you!

Other Frequently Asked Questions

1. Are there ongoing promos or discounts on vehicles, phones, or laptops?
   Yes. KServico frequently offers discounts and promos on products from top brands.
2. Can I reserve a product online and pick it up in-store?
   Yes. You can reserve select items online and complete your purchase at any KServico branches.
3. Are repair or maintenance services available?
   While KServico mainly focuses on sales and financing, authorized service centers and the customer care hub provide repair and maintenance support for various brands.