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Claiming of Unit and Delivery

[vc_row][vc_column][vc_column_text]VIII. CLAIMING OF UNIT AND DELIVERY

8.1 As we confirm your payment details, we will refer you to the nearest branch from your location. To claim the unit, you can go to the branch to get the unit yourself or you can request for delivery.
8.2 As you choose to have your products delivered at your billing address, you confirm that you are willing to pay the additional cost added to the original price.
8.3 If the delivery address is beyond 10km it will be the discretion of the nearest store to add delivery charge depending on the cost of delivery. You will be notified through call or text on the amount of delivery charge so that you can prepare the cash upon delivery.
8.4 We aim to deliver the Product to you at the place of delivery requested by you in your Order and within the delivery period indicated by us in the Order Confirmation.
8.5 The delivery will come from the K Servico branch near your location. If it happens that the purchased product is not available in the branch, the store will acquire stock from near branches.
8.6 After you have purchased online, the store should have delivered the product to your billing address three (3) to fifteen (15) working days from verification of payment.
8.7 We will do our best to ensure we provide you all your ordered goods, within the stock inventory of our store partners. If the occasion arrives that one of your paid or ordered products is not available, we will offer an alternative product or provide you a refund, which is applicable for your next order.
8.8 Upon delivery of the Product, you may be required to sign for delivery. You may contact us in case of any faults, defects, or damage to the Product upon delivery and you shall be required to provide the documents delivered with the Product as well as other details of the Order.
8.9 Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you have provided us and arrange for either the cancellation of your Order or its delivery to an alternative delivery address, which you will provide.
8.10 We shall deliver your Order in our standard packaging.
8.11 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to any breach of your obligations under Contract (see 8.13 below), risk shall pass at the date when delivery would have occurred if not for your breach. From the time the risk passes to you, we will not be liable for loss or destruction of the Product. Any breach of obligations by you, might impact your ability to shop on the Site in the future
8.12 If you are not available to receive the delivery, we may leave a card or send you an email with instructions on the re-delivery of your Order.
8.13 If delivery is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery, we may, without having to effect any other right or remedy available to us, do either or both of the following:
• charge you for any fee and other costs reasonably incurred by us; or
• no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you your payment through store credit, as may be applicable, any money already paid to us under the Contract, less our reasonable administration charges which includes the attempt to deliver and the return of the Product, and any other fees and costs we may incur.
8.14 We shall notify you if we expect that we will be unable to meet our estimated delivery period, but, except to the extent mandated by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
You acknowledge that the Products are standard and not made to fit any particular requirements that you may have.
8.15 In case the product or service provided to you is not as per your expectations, you must bring it to the notice of our Technical Team (Contact Us Page). We, after looking through the concern, will take an appropriate action.[/vc_column_text][/vc_column][/vc_row]

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